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Having been a customer of Arch Telecom, PatLive (formerly ATG Technologies), TAP Telecom (about 10 years ago) and ProQuest (my current 1-800 IVR supplier for the last 2 or 3 years) I can say that they, like REALTORS, all have basic similar features while at the same time each has a little something different to offer a specific customer.

Depending on what you're looking for (price, marketing help/materials, functionality, etc.) you might choose one over the other. Both Curt from Arch and the folks from ProQuest are on RealTalk and are definitely worth talking to.

In the end however, what YOU do with the service is more important that what the service itself does IMHO.

Personally, ProQuest is my favorite and I have no intention of leaving them as long as I remain in this crazy business :-)

Al Napier

‘Folks I’ve set up this new system specifically for you and your home. It’s a system that gives you 24-hour-a-day advertising and it generates hundreds of sales leads! Here’s how it works. I advertise your home with a big bold call-to-action ad. It tells prospects to call for recorded information and fax-on-demand information anytime, 24 hours a day. Prospects dial in to hear a recorded description of your home and the best part is when they connect, I get their name, address, and phone number automatically – 100% of the time, whether they leave it or not! So I can follow up on every possible lead! Absolutely nothing slips through the cracks! Let me show you how it works! Grab the phone and dial this number.’

"Bob, the husband, dialed my hotline number and entered the extension. As he began listening his eyes got bigger, he reached over and started to elbow his wife, and said, ‘honey, listen it’s our property!’ As they squeezed together my cell phone notification went off. I handed it to Bob and said, ‘Now here’s the best part.’

"It was awesome because Bob was staring at his ‘unlisted’ phone number, the one he just dialed from fifteen seconds ago! Then I told him, ‘Whenever someone calls and listens to the advertisement describing your home, my system automatically notifies me in 15-20 seconds, with their phone number, name and address and the fact that they've inquired about your home. So I can call them back right away, while their interest is at a peak.’

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